Privacy Policy

Introduction

HELVIA Fulfillment Center ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit helvia.ca or use our fulfillment services. HELVIA operates from Barrie, Ontario, Canada and processes personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the EU General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Company information (business name, industry, size)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Shipping and receiving information required to deliver fulfillment services

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (subject to your consent)

How We Use Your Information

We use collected information for the following purposes:

• Providing and managing fulfillment services
• Processing orders and managing inventory
• Communicating with you about services, updates, and support
• Improving our website and services
• Analyzing usage patterns and trends (in aggregate)
• Preventing fraud and ensuring security
• Complying with legal obligations
• Marketing and promotional communications (with your consent)

Google Analytics and Consent Mode v2

HELVIA uses Google Analytics 4 (GA4) with Google's Consent Mode v2 to measure site performance while respecting your privacy choices. Consent for analytics and advertising storage is denied by default for every visitor until you explicitly opt in through our cookie consent banner.

Default (consent denied)

When analytics_storage, ad_storage, ad_user_data, and ad_personalization are all set to denied:

• GA4 collects only aggregated, cookieless telemetry (pageviews, Core Web Vitals, scroll depth, session counts) used to improve website performance and reliability.
• No first-party GA cookies (such as _ga or _gid) are set on your device.
• No cross-site tracking and no remarketing or advertising audiences are built from your visit.
• No personal identifiers are transmitted.

When consent is granted

If you actively consent via the cookie banner:

• Standard GA4 cookies (_ga, _gid) are set to enable session stitching and user-journey analysis across pages.
• Aggregated reports help us understand which content and flows best serve prospective clients.

All analytics data is used exclusively for HELVIA's own site analytics and product decisions. HELVIA does not sell, rent, or share visitor data with third parties, and does not use it to build advertising profiles on third-party networks.

You can change your choice at any time via the Cookie Settings button in the website footer. Changing your setting applies immediately on future pageviews.

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (shipping carriers, payment processors, technology providers)
• Business Partners: Partners who help us provide services (warehouse technology providers, integration partners, customs broker partners)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS) and at rest
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Secure facility access and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Your Rights under PIPEDA

As a Canadian organization, HELVIA handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), administered by the Office of the Privacy Commissioner of Canada. Under PIPEDA, you have the right to:

• Access: Request access to your personal information that we hold.
• Correction: Request correction of inaccurate or incomplete personal information.
• Withdraw consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
• Challenge compliance: Challenge our compliance with PIPEDA by contacting our privacy contact below, and, if unsatisfied, with the Office of the Privacy Commissioner of Canada.
• Know the purpose: Be informed of the purposes for which your personal information is being collected at or before the time of collection.

To exercise any of these rights, contact us at info@helvia.ca. We respond to verified requests within 30 days.

Your Privacy Rights (Other Jurisdictions)

Depending on your location, you may also have additional rights such as:

• Deletion: Request deletion of your personal data (GDPR, CCPA).
• Portability: Request transfer of your data to another service in a structured, commonly used format.
• Opt-Out: Opt out of marketing communications at any time.
• Objection: Object to certain processing of your data.

To exercise these rights, contact us at info@helvia.ca. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings (including your cookie consent choice)
• Understand how visitors use our website in aggregate
• Improve website functionality and performance
• Enable analytics and advertising features only when you have granted consent

You can control cookies through your browser settings and through our Cookie Settings control in the footer. Disabling certain cookies may affect website functionality.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on:

• The nature of the data collected
• Legal and regulatory requirements
• The purposes for which the data was collected
• Legitimate business needs

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States (for example, when using Google Analytics). These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable law.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: